Dear fellow members,
I am sorry, I don't speak Dutch, but I felt like this is the best place to share my story.
Today I went to pick up my bike from Verpalen KTM Motors. They set the timing right on my bike(ktm 450) and did some other minor things. They showed me it was working, I paid the bill, warmed up the engine for a minute and started riding home... After around 5km the bike died while idleing, I started it again, turned the fuel on reserve, decided to go fill up the tank.., so like 10 km away from the place I stopped at a gas station and noticed the whole left side of the engine was completely covered with oil, the engine seems to be almost empty from oil, it leaked heavily from between the valve cover. So I call Verpalen Motors and describe what happened, the answer is that sorry yea we didn't change the valve cover gasket, because we didn't think its needed, do you want us to order one for you??..., I told them im in the middle of a high way with a bike I shouldn't turn on any more, and that i really would need to get the bike and myself home somehow. They replied that sorry today they don't have a car to come anywhere and basically just wished me good luck with finding a solution by myself.
I really don't think it is a proper way of acting from them. I was lucky I had to pay just 75€ to get the bike home thanks to another company. While I was calling for help I was told also that the place where the bike was repaired should give some warranty or something.
What would you do in this situation? Is there something to do at all? Looking forward to hearing your opinions. Thanks
I am sorry, I don't speak Dutch, but I felt like this is the best place to share my story.
Today I went to pick up my bike from Verpalen KTM Motors. They set the timing right on my bike(ktm 450) and did some other minor things. They showed me it was working, I paid the bill, warmed up the engine for a minute and started riding home... After around 5km the bike died while idleing, I started it again, turned the fuel on reserve, decided to go fill up the tank.., so like 10 km away from the place I stopped at a gas station and noticed the whole left side of the engine was completely covered with oil, the engine seems to be almost empty from oil, it leaked heavily from between the valve cover. So I call Verpalen Motors and describe what happened, the answer is that sorry yea we didn't change the valve cover gasket, because we didn't think its needed, do you want us to order one for you??..., I told them im in the middle of a high way with a bike I shouldn't turn on any more, and that i really would need to get the bike and myself home somehow. They replied that sorry today they don't have a car to come anywhere and basically just wished me good luck with finding a solution by myself.
I really don't think it is a proper way of acting from them. I was lucky I had to pay just 75€ to get the bike home thanks to another company. While I was calling for help I was told also that the place where the bike was repaired should give some warranty or something.
What would you do in this situation? Is there something to do at all? Looking forward to hearing your opinions. Thanks
) in that area.
